Elevate Your Service Department with Our Outsourced BDC
Drive service-revenue lift, 100%+ call-answer rates, stronger customer retention, higher pay-per-RO and effective labor rates, plus top-tier CSI—while streamlining your entire service operation.
Bring Customers Back to Your Dealership for Maintenance
Paramount Inbound BDC
- Handling all inbound calls
- Setting appointments
- Escalating customer inquiries related to status updates, parts, or any non-appointment matters to the dealer group chat
Paramount Inbound & Outbound BDC
Inbound:
- Handling all inbound calls
- Setting appointments
- Escalating customer inquiries related to status updates, parts, or any non-appointment matters to the dealer group chat
Outbound:
- Confirming appointments
- Calling missed appointments
- Backfilling appointments
- Retention calls
- Calling declined service customers
- Customer Satisfaction Surveys (CSI/SSI)
By integrating Paramount into your service department, you can expect an immediate boost in service department’s gross. The most critical task is ensuring every phone call is answered. With our team of professional, English-speaking representatives handling your inbound calls, you can improve your overall customer experience from the very first point of contact.
Impact of Our Service BDC Program
Better Overall Customer Satisfaction
Outsourced BDC professionals are trained to engage with customers. Internal resources may not possess the customer service skills necessary to bring clients to the dealership.
More Completed ROs
Tired of losing repair sales by engaging the wrong customers? Our service supports outbound marketing campaigns that drive ROs and improve customer retention.
Increased Average RO
Grow revenue for your dealership by increasing the average value of ROs. Let our BDC team be an extension of your automotive sales team to grow the dollar value of each RO.
How Our Customers Have Grown
Interested in what our customers have to say? Take a look at our testimonials page for more on how we’ve transformed the Service/Maintenance departments for other dealerships.
Let Us Help Optimize Your Service BDC Operations!
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